Refund policy

Our Obligations

Under our obligations under the Consumers Gaurantees Act 1993 we will replace products which are faulty or remedy the issue free of charge. However if the fault is due to wear and tear or accidental damage we are not able to do this. However, we can provide you recommended companies that can help with any repairs.

20 Year Warranty

We want our products to last and only sell products that will be sustainable in the long-term. If there are any manufacturing faults we will repair them free of charge (excludes general wear and tear or accidental damage). We sell all of our products ex-Auckland. Therefore for any repair jobs to take place, the product must be sent back to our Auckland factory at the customer's expense.

Italian, German or New Zealand Made

We guarantee that our products are either 100% made in Italy, Germany or New Zealand.